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If you have a question about IPN or your
IPN account, you are in the right place. We have provided
answers to many of the questions most frequently asked of our
support team. Of course, if you don't find the answer to your
question here you are always free to
contact IPN
support.
NEW USERS:
PREMIUM/MEDIA MEMBERS:
PAGER QUESTIONS:
WHAT IS IPN?
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IPN (the Incident Page Network) is the
worlds largest and most comprehensive fire & police incident
notification network. Covering the United States, Canada and
Australia, IPN provides information on major emergency events
as they are happening. Notifications are sent to our members
via their texting device in real time, as incidents
are breaking 24 hours a day. For more detailed information,
click here to visit our FAQ
page.
HOW DOES IT WORK?
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IPN has an international network of
dispatchers that monitor radio traffic for fire, police and
other emergency services in their area, and send info on
working incidents as soon as they are confirmed. This ensures
that you get the most accurate and timely information
available anywhere.
WHAT KIND OF PAGER DO I
NEED?
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IPN can send incident notifications to any
pager or wireless device that has an email address (PCS phone,
Palm Pilot, etc.). Most paging carriers provide email paging
at little or no cost. If you are not sure if your pager is
capable of receiving email messages, just contact your paging
provider. Our subscription form will assist you by sending a test text before you even sign up.
HOW MUCH IS IT?
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For a personal license which allows complete access to our nationwide
incident notification network, IPN offers the following
pricing plans:
14 Day Subscription - $5.99 30 Day Subscription - $10.99 90 Day Subscription - $29.99
Commercial users must
contact
us to obtain current commercial usage pricing.
WHERE DO I SIGN UP?
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Signing up for IPN service is quick and
easy. Just
click here to go to our
subscription page and complete the form.
CAN I SUBSCRIBE USING A
CHECK/MONEY ORDER?
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Yes! IPN accepts subscriptions by mail for
subscription terms of one year or longer. To subscribe, send
your check/money order, along with your full name, email
address, pager email address and a daytime contact number to:
911 iMedia, Inc.
PO Box 845
Wylie, TX 75098-0845
HOW CAN I SET UP AN IPN
CORPORATE ACCOUNT?
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IPN has a number of commercial licensing
options available to fit almost any budget. To set up a
corporate account and obtain a license to use IPN for
commercial purposes, simply
click here
to contact us and one of our corporate accounts managers
will be happy to assist you.
I CAN'T REMEMBER MY
PASSWORD!
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If you can't remember your login
information, just
click here to go to the password
reset screen and follow the instructions. Be sure to use the
email address that is on file for your IPN account.
I KNOW MY PASSWORD BUT IT'S NOT
WORKING.
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If you are certain you have the correct
login information but still cannot log into the IPN site,
there are a number of possible reasons. First, be sure that
you are entering the login information EXACTLY as it was sent
to you. IPN uses CaSe SeNsItIvE usernames and passwords, so be
sure to use capital and lower case letters as they were sent
to you. If you are still having trouble, your account may have
expired or otherwise lapsed. Please
contact our support team and
describe the problem so that we can get the problem resolved
ASAP.
HOW DO I CHANGE MY EMAIL
ADDRESS?
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To update your email address, just log into
your IPN account and click the "CHANGE" button next to your
email address.
HOW DO I CHANGE MY
NOTIFICATION
ADDRESS?
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To change the address where your IPN
notifications are sent, simply log into your member profile
screen and click the "CHANGE" button next to your notification
address. On the update screen, enter the new notification address and click the "Update"
button. A Test Text will automatically be sent.
HOW DO I UPDATE MY
BILLING/CREDIT CARD INFO?
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To update the credit card that your IPN
service is charged to or your billing address, log into your
member profile screen and click the "Update Payment Information"
button. Complete the form with your
new information and hit the "Update Info" button.
I'M NOT GETTING ANY ALERTS
FROM THE SYSTEM.
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If you are not receiving any pages, we
recommend logging into your member profile screen and checking
to see that the areas you wish to receive notifications from
are set to "Yes" (more info on updating your member profile
below). You should also check your incident delivery time settings to be sure
you have the hours you wish to be alerted set to "Yes".
If these settings are all correct and you
are still not receiving pages, you should try sending yourself
a test page by selecting clicking the "Send A Test Page"
button. If you receive the test page, please
contact support so that we can
further investigate the problem. If you do not receive the
test page, the notification email address you are using may be
incorrect or your provider may be experiencing problems. We
suggest contacting your provider for further
assistance.
I GET ONLY PARTIAL ALERTS
FROM THE SYSTEM.
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If you are only receiving part of your IPN
alerts, your wireless device may be limited in the number of characters
it can receive at one time. Some providers can fix this
problem by raising the character limit on your account. If
that is not an option, you can reduce the number of characters
each IPN alert contains by clicking the "Pager Display Format
Options" button. Once on the
format screen, you can choose to abbreviate county names and
incident types, remove the time stamp, dispatcher ID number
and more.
HOW DO I ADD/REMOVE CHAPTERS?
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To subscribe to a chapter or edit a chapter
you are currently subscribed to, just click the "Modify
Chapters & Incident Types" button. You will be
taken to the "Member Chapter Settings" where you will note two
drop-down boxes.
The top box lists all chapters you are currently subscribed
to. To edit or unsubscribe from a chapter, select it from the
top drop-down menu and click the "Edit Chapter Settings"
button. You will then be taken through a series of screens
listing all the cities, counties and regions covered under
that chapter. Set the areas you wish to receive notifications
from to "Yes", and click the "Update Settings" button at the
bottom of each screen to proceed to the next. If you wish to
unsubscribe from the chapter, simply click the "Unsubscribe
From" link at the bottom of the page. Once you have gone
through all of the area screens, you will be taken to the
"Incident Settings" screen where you will set all of the types
of incidents you wish to receive to "Yes". To complete the
setup for the chapter, click the "Update Settings" button and
you will be returned to the main "Chapter Settings" page.
The bottom box on this page lists all of the chapters that you
are not currently subscribed to. To subscribe to a chapter,
select it from the list, select what you want your initial
settings to be (this will set all cities, counties, regions
and incident types to either "Yes" or "No" depending on your
selection) and click "Subscribe". You will then be taken through the
same series of screens as described in the last paragraph.
HOW DO I KNOW WHAT ALL THESE
ABBREVIATIONS MEAN?
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To reduce the size of the alert that is sent
to you, IPN dispatchers use a number of standard abbreviations
when sending an incident. A list of these abbreviations can be
found by
clicking here.
HOW DO I KNOW WHEN MY ACCOUNT
WILL BE RENEWED?
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When logged in to your member profile
screen, you will notice your IPN account information at the
top of the page. Your "Next Renewal Date" is listed on the 8th
line of your account info.
HOW DOES THE RENEWAL PROCESS
WORK?
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IPN Premium and Media accounts are
automatically renewed on the renewal date listed in your
member profile, and subscription fees billed to the credit
card you used to subscribe. Should you wish to allow your
account to expire rather than being renewed automatically,
just
contact us
prior to your renewal date and let us know. Full
renewal terms are available in section "F" of the IPN
Terms of Use Agreement.
IF I BUY A PAGER, HOW MUCH WILL
IT COST EACH MONTH?
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One-way IPN pager service is $24.95 per
month, which includes unlimited pages and our IPN incident
notification service. If you are an existing customer with a
pager on our two-way network, your cost will vary based on the
two-way plan you selected when you subscribed. If you have any
questions about your plan, please contact IPN Support.
DO MY IPN PAGES COUNT TOWARD
MY CALL COUNT?
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No, for users on our one-way network as you
receive unlimited messaging. For our existing two-way
customers, IPN messages do count toward your message plan, and
you may be charged overcall charges if you exceed your message
plan limit.
HOW MANY PAGES CAN I RECEIVE
EACH MONTH?
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The number of pages you can receive on your
IPN pager will vary depending on the message/airtime plan you
select. For users on our one-way network (Advisor Elite
pagers), you have unlimited messaging. Two-way customers (T900
and PF1500 pager models) are limited by the message plan you
selected when you subscribed. If you exceed the number of
pages included in your messaging plan, you will incur overcall
charges at the rate of $0.08 per message over your limit.
IS IPN MEMBERSHIP INCLUDED IN
THE MONTHLY AIRTIME RATE?
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Yes. All IPN pager plans include IPN
Premium membership at no additional charge.
IF I ALREADY PAID FOR A PREMIUM
MEMBERSHIP WILL I GET A CREDIT?
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Yes. If you have a paid Premium membership
and you order a pager, the amount remaining on your Premium
membership will be pro-rated and credited toward your new
paging account. For instance, if you have 6 months remaining
on a one year Premium subscription, $50.00 would be credited
toward your paging service. Note: The credit is applied to the
service (airtime & options) after the purchase and will not
change the original purchase price of the pager. Your credit
amount will be noted in the Account Details email message you
will receive following your order.
HOW DO I PURCHASE MY IPN
PAGER?
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Just visit the
IPN Paging Services page, then
click the "Order" button. Your IPN pager order will be taken
on our SSL-encrypted secure server to ensure your information
is protected.
CAN I PURCHASE A PAGER WITH A
CHECK/MONEY ORDER?
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No. IPN requires a valid credit card on
file for all pager accounts. This allows us to automate our
billing which keeps our rates as low as possible. |
